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What to write to us about

• A correction. A price that has moved, a spec or rating we misread, a standard we described too loosely, a certification we credited that you cannot find in the certifier's listing, a dead link. This is the message we most want to receive. See the checklist below for what to include.
• A privacy request. Anything about the information we hold, which in practice is your newsletter sign-up record if you subscribed to The Walkthrough. You can ask what we hold, ask us to correct or delete it, or unsubscribe. Our Privacy Policy explains your rights and how long a reply takes.
• A product you make or sell. If your brand appears on this site and something is out of date, a new model, a new filter part number, a certification we can look up in the program's own listing, tell us. We will check it at the source before changing the entry, and we do not accept payment or free product in return for coverage.
• Press and research questions. Questions about how we choose products, how we read spec sheets and standards, or how a specific entry or post was sourced.
• Something you think we should cover. We stay inside everyday household gear for water, air, humidity and home cooking, and we only cover established brands with a live Amazon listing, so a suggestion that fits those two rules has the best chance.

What to include in a correction request

• The page address and the section heading, so we can find the passage quickly.
• The exact sentence, number or image you believe is wrong, quoted rather than paraphrased.
• What you believe is correct, and the date you checked it.
• A source we can open ourselves: the Amazon listing, the manufacturer's spec page or manual, a certifier's listing entry, or a public agency page. A photo of the box or rating label helps when the source is the packaging.
• Whether you have a connection to the product or brand. That does not disqualify a correction; it just helps us weigh it.

We check every correction against the source before changing anything, so a message that arrives with the source gets acted on faster. How We Choose explains what happens once we confirm an error.

How quickly we reply

A few business days is typical. We are a small editorial team, not a staffed support desk, so we cannot promise a same-day answer. Privacy requests are acknowledged within ten business days and answered within the timelines set out in the Privacy Policy. If you have not heard back in two weeks, please write again; email does occasionally go astray.

What we cannot help with

Orders. Health News Blog does not sell or ship anything. If you bought a product after clicking through to Amazon, your order, delivery, refund or return is between you and Amazon (or the Amazon seller), and we have no access to your order records. Our Shipping and Returns pages explain where to look on Amazon.

Medical questions. We cannot tell you whether a product is right for your health situation, and we will not try by email. For anything about your own health, please talk to a clinician; for questions about your tap water, your water utility or local health department is the right place to ask.

Post

Letters to the address above do reach us, but slowly. For anything time-sensitive, especially a correction, email first.